Privacy policy

Privacy & Security Policy

Information Collection and Use

Pyleaudio.uk is the sole owner of the information collected on this website. We do not sell, rent, or trade personal information to outside parties except as described in this policy.

Pyleaudio.uk acts as the data controller for personal information collected through this website.

By using our website or providing personal information, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy and applicable UK privacy laws, including:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • The Privacy and Electronic Communications Regulations (PECR)

We collect personal information only as necessary for the following purposes:

  • Processing and fulfilling customer orders

  • Providing order confirmations and delivery updates

  • Providing customer service and account support

  • Managing refunds, disputes, chargebacks, and fraud prevention

  • Sending newsletters or promotional offers only where you have explicitly opted in

  • Preventing fraud and maintaining website security

  • Improving our services and website performance

We do not use personal data for unrelated purposes without obtaining additional consent.

You may unsubscribe from marketing communications at any time by using the link provided in our emails or by contacting us directly.

We also confirm that any customer data obtained through Google services (such as Google Merchant Center or Google Ads) is used only for order fulfilment, customer support, advertising measurement, or other permitted purposes under Google’s customer data policies, and is never used for unauthorised or unrelated purposes.

 

 

Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process personal data only where we have a lawful basis to do so, including:

  • Contractual necessity (to fulfil your order and provide services)

  • Consent (for marketing emails and optional cookies)

  • Legal obligation (tax, accounting, and regulatory compliance)

  • Legitimate interests (fraud prevention, site security, service improvement, and analytics)

 

 

Information We Collect

Personal information collected may include:

  • Name, billing and shipping address, telephone number, and email address

  • Payment information required to process transactions (handled securely by third-party processors such as Stripe or PayPal)

  • Account login details such as username and password

  • Purchase history, order totals, delivery postcode, and transaction identifiers

You are responsible for keeping your account credentials confidential.

We do not knowingly collect more data than is required to complete purchases or provide our services.

 

 

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure essential site functionality (shopping cart and checkout)

  • Remember user preferences and account settings

  • Improve website performance through analytics

  • Support advertising, conversion tracking, and remarketing services

We may use third-party services such as:

  • Google Analytics

  • Google Ads Remarketing and Conversion Tracking

  • Google Merchant Center performance measurement tools

Where required under UK law, we display a cookie consent banner allowing users to accept or reject non-essential cookies.

You may manage or disable cookies through your browser settings, though doing so may affect website functionality.

You may also update your cookie preferences at any time through the cookie settings link on our website (where available).

You can opt out of personalized advertising by visiting Google’s Ads Settings.

We comply fully with Google Merchant Center customer data requirements and do not use personal data in any way that violates Google’s advertising, shopping, or remarketing policies.

 

 

Google Services & Advertising Disclosure

We may share limited customer data with Google services (such as Google Ads and Google Merchant Center) for purposes including:

  • Advertising and remarketing

  • Conversion tracking and enhanced measurement

  • Analytics and performance reporting

  • Fraud prevention and compliance monitoring

Purchase and order-related data may also be used for Google Merchant Center reporting and Shopping services, including:

  • Product purchased

  • Order value and transaction identifiers

  • Delivery performance updates

  • Compliance with Google Shopping policies

Google may process this information in accordance with its own privacy policies.

In some cases, we may also share limited customer information (such as email addresses or phone numbers) in a hashed or encrypted format to support Enhanced Conversions and more accurate conversion measurement.

If Google Customer Reviews is enabled, Google may send customers a survey email after purchase in order to collect feedback about the shopping experience. Participation is optional.

 

 

Orders & Payments

When placing an order, you may be required to provide personal information such as your name, contact details, and delivery address.

Payments are processed securely through trusted third-party payment providers (e.g., Stripe, PayPal). We do not store full credit card information on our servers.

We may contact you if there are issues processing your order.

All sensitive information transmitted online is protected using industry-standard SSL encryption.

 

 

Log Files

We collect non-identifiable information such as:

  • IP address

  • Browser type

  • Referring and exit pages

  • Device and usage information

This data is used only for website administration, analytics, fraud prevention, and performance monitoring and is not linked directly to individual identities.

 

 

Sharing & Third-Party Services

We may share personal information with trusted service providers who assist us with:

  • Order fulfilment and shipping

  • Payment processing

  • Customer support

  • Email marketing (where consent is given)

  • Website hosting and analytics

  • Advertising and performance measurement partners such as Google

These providers are granted access only to the information necessary to perform their services and are contractually required to protect your data.

We may disclose personal information where required by law or to protect our legal rights.

We do not sell customer data to third parties.

 

 

International Data Transfers

Your personal data may be processed outside the United Kingdom (for example, by service providers such as payment processors or analytics platforms, including Google, which may operate servers in the United States).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • The UK International Data Transfer Agreement (IDTA)

  • UK-approved Standard Contractual Clauses

These measures ensure your data remains protected in compliance with UK GDPR.

 

 

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.

Order and payment records are generally retained for up to 6 years to meet UK tax, accounting, and regulatory obligations.

Marketing consent data is retained until you withdraw consent or unsubscribe.

 

 

Children’s Privacy

We do not knowingly collect personal information from children under the age of 16.

Users under 18 should only use this website under the supervision of a parent or legal guardian.

 

 

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.

 

 

Automated Fraud Prevention

We may use automated tools to detect fraud or suspicious transactions in order to protect our business and customers.

If an automated system significantly affects your order (such as blocking a transaction), you have the right to request human review or appeal the decision.

 

 

Security

We apply reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, or unauthorised access.

Access to personal data is restricted to authorised personnel only.

You may request deletion of certain information, subject to legal or transactional requirements.

In the event of a personal data breach, we will notify affected users and the UK Information Commissioner’s Office (ICO) where legally required.

 

 

Your Rights Under UK GDPR

UK residents have the right to:

  • Request access to personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to certain processing activities

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

To exercise any of these rights, please contact us using the details below. For faster processing, please include “Data Request” in your subject line.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

 

 

Contact Information

Privacy inquiries are handled by our Privacy Officer and Customer Support team.

We are not legally required to appoint a Data Protection Officer (DPO) under UK GDPR, but we have designated a Privacy Officer to manage data protection matters.

Pyleaudio.uk
Email: contact@pyleaudio.uk
Phone: +44 7426 729907

Business Address:
2ND FLOOR C/O HAFFNERHOFF
PARKGATES, BURY NEW ROAD
PRESTWICH
MANCHESTER
UNITED KINGDOM M25 0TL

Last Updated: January 2026